A family business, subject to availability

VIL

FAQ

Buyers agree to the below terms & conditions

 

Custom
3D
MOdels

VIL has a history of helping people bring their ideas to life via 3D modeling & 3D printing! Please also be sure to check our PAST PROJECTS

Buyers will be working closely with our 3D modeler/business; and thus active communication is vital to completing a project.

 

VIL charges a hourly rate of $55.00 for completing 3D models. The more simple the idea, the more cost effective the order will be; for modeling and printing (note, 3D modeling and 3D printing are separate costs).
 

Once we receive a request, and have confirmed we can take on the job, we will provide the following charge breakdown.

 

VIL Charge Breakdown
(All charge totals vary depending on complexity of the project):

  • How many hours, at a rate of $55 hr.

  • Charge to download/keep the 3D model file.

  • Rough estimate for 3D printing *
    (* please note our estimate for 3D printing is based
    on our knowledge of years of 3D printing experience. Actual printing costs will likely vary). 

VIL Offers Discounts for the Following:

  • VIL is interested in keeping the model for resale on our sites.

  • Wholesale and/or a business order.

  • Repeat customers.

 

Payments are split in 2 installments; 50% at start and 50% at end. If additional hours are required to complete the model (due to buyer's request), it will be added to the second invoice. 

 

VIL strongly believes in a mutually beneficial and fair business transaction with all our customers. 

When submitting your request to us, please be sure to include as many details as possible.

VIL needs details like inches (length x width x height), sketches/images, and please also include your budget expectations.

Please note, VIL is subject to availability and are not able to schedule every task requested (we kindly ask for your understanding on this). Serious inquires only please. Priority is given to businesses and buyers with upscale orders. 

To contact us regarding a custom order, please use the information on our CONTACT page. We look forward to seeing your idea and helping out any way we can! 

 

VIL
ORDERS

The email used for contact is the email associated with your PayPal account. Please be sure to have access to it and check it for updates regarding your order. 

SHIPPING:
All USA orders are shipped with USPS Priority Mail and are mailed to the delivery address on file with the PayPal account. We try out best to have packages shipped within 1-3 days (excluding holidays & weekends). 

RETURNS:

If there is an error on our part (ex. wrong product sent), we will certainly cover the cost of having the problem corrected and the package returned to us (a free prepaid return label will be provided). Returns for any other reason will need to be requested within 7 days of delivery. Tracking number will confirm delivery date. All returns must be mailed back in brand new condition. Visually used or damaged items will result in a corresponding reduction of refund amount. Return shipping costs are covered by the buyer.

ORDER NOT RECEIVED/LOST PACKAGE:

After an order is mailed VIL has no further control over the package. The carrier is responsible for transit and delivery. If a package is lost, customers will need to bring their complaint directly to USPS. We do not honor lost package claims. VIL works with USPS Priority mail due to the reliability, automatic insurance placed on every parcel, and a tracking number provided. Lost packages are incredibly rare for USPS Priority and we are confident you will enjoy your experience with VIL. In fact we've not had a single lost order yet!

We are always happy to help our customers and make sure they are purchasing the right items for their needs.
Please message us prior to placing an order with any questions. We can provide further dimensions, photos, or other specifications needed before purchase.
 

SHAPEWAY
ORDERS

All orders placed via Shapeways, will be subject to all terms & conditions provided by Shapeways.com.

VIL is proud to be working with the Shapeways marketplace to provide our customers with VIL pre-orders! When buyers purchase VIL products on Shapeways, their order will be 3D printed just for them. Shapeways will ship the order directly and handle customer service for the order

AVAILABLE MATERIALS:

Shapeways provides a wide range of materials. Most of VIL's collection is offered in either Polished Bronzed-Silver Steel or Natural Versatile Plastic; but if you're interested in a different material, please contact us. VIL is happy to assist buyers with their custom orders.

 

Click the button bellow to be taken to the complete list of available materials on Shapeways, along with further details about them. 
 

 

 


CUSTOMER SERVICE:

When orders are placed on the Shapeways website, Shapeways handles order processing and thus any order issues will need to be brought directly to Shapeways Customer Service.

Buyers can contact Shapeways via the below button if needed.